Change the formula Essay Example | Topics and Well Written Essays - 500 words

Change the formula - Essay ExampleWe had to wait for a long time to receive our food especially after the waiters taking 20 minutes before they took our order. The waiters did not help me at the time when we inevitable more information about some options that I did not have adequate knowledge about. In general, I consider the experience at olive gardens as irritating since it did not offer its clients a welcoming atmosphere. In addition to the services, I was also harmed psychologically during my stay at the hotel. The waiters were not spontaneous to provide a friendliness environment to me since one of the waiters declined to my request for change of a hot dish. In determining the experience at Olive gardens, I used the following indicators in Omachonu and Ross (2004)In regards to the practice of total quality management and improving organization-wide performance, explain the importance and relationship of the value chain, quality, and satisfied customers. tonus This is a 20 poi nt item and students are expected to write 4 - 8 sentences or a moderate-sized paragraph. In other words, be constitutional and offer a scholarly response and not just your opinion.With reference to excellence, the organizations need to analyze the needs and expectations of customers, because the latter forms an inherent part of the profitability of whatever organization. This happens since they are the end-buyers, which the organizations consider as one major source of cash inflows. Intuitively, the determination of the needs will help an organization to determine the taste and sense of taste of the customers, concerning improving quality and general satisfaction. Upholding good image among the potential customers, requires an organization to be in a position of raising a unique product, which is dependent of retaining and attracting the customers. Consequently, the given organization should always modify the value chain quality since this will help in meeting